Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers and magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials, flammable liquids or gases.
Additional non returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS cassette, software, video game, cassette or open vinyl record.
- Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time.
Late or missing refund (if applicable)
If you haven’t received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a little processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]
Items for sale (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, send us an email to [email protected] and send your item to: 160, route Rousseau, Notre-Dame-de-Montauban, QC, G9C 0L6, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift during the purchase, or if the order was subsequently shipped, we will send a refund to the person who will offer the gift and they will be informed of your return .
To return your product, you must send it by mail to the following address: 160, route Rousseau, Notre-Dame-de-Montauban, QC, G9C 0L6, Canada.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $ 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.